Outlook is blocking pictures in my emails

Hi topdogtown,

We understand your frustration regarding your blocked pictures in your emails. Let me answers your question one by one.

"Why has Outlook suddenly decided to block the pictures in my emails?"

Please try these troubleshooting steps to prevent pictures in your emails from being blocked.

• Set your filter to Show attachments, pictures, and links for senders with good reputations.
• Add the sender's email on your safe senders.

To set your filter, please follow these steps:

1. Sign in your account and go to your inbox.
2. Click the Gear icon located on the upper right and More mail settings.
3. Under Preventing Junk Mail, click Filters and reporting.
4. Look for Block content from unknown senders, click the button beside Show attachments, pictures, and links for senders with good reputations.
5. Click Save.

To add a safe sender:

1. Sign-in your account and go to your inbox
2. Click the Gear icon located on the upper right
3. Click More mail settings.
4. Under Preventing junk email, click Safe and blocked senders.
5. Click Safe senders.
6. Enter the email address or domain that you want to add in your safe senders list and click Add to list>>.

"This never happened in Hotmail. IMHO Microsoft have screwed up big time with Outlook, as others have previously said, if it isn't broke don't try to fix it."

We understand your frustration. We appreciate feedback, both positive and negative. Please post the details of your feedback on this link so that it can be addressed properly. If you have any questions, don’t hesitate to ask.

"BRING HOTMAIL BACK."

All Hotmail users will be upgraded to Outlook.com and plans were shared when Outlook.com preview was launched. To ensure a smooth transition for all Hotmail customers, the upgrade will be gradual. This is the start of that upgrade process The launch of Outlook.com preview gave everyone an opportunity to learn together as we roll out and scale this new service. We will continue to listen closely and fine tune so Outlook.com experience will continue to improve.

For more information, please follow the link below.

Why can't I switch back to Hotmail?

When I log in, I am seeing Outlook.com instead of Hotmail

If you have any question or clarification, don't hesitate to ask.

Thanks!

I have the same problem, but not just in the emails.  There is no "trouble shooting"  to do.  I didn't change any settings and Outlook Live is blocking ALL images.  When I look at my inbox, there is only text.  When I attempt to click or open something, the "clicking" hand/finger shows up, but I cannot access anything!  Something is truly wrong with Outook!  I have just about had it.

Hi RADTX,

Let me do my best to help you with your concern about issues you have in Outlook.com.

It is possible that there is a script error causing that page not being able to display properly. Or it can also be a page that is stored in browser cache preventing the email message to be shown.

Have you tried to access your emails using other browsers? If not, please try to do so for us to isolate the issue if it has something to do with your browser or not.

I would advise you also to try optimizing your browser. Sometimes the best solution is also the easiest. Clearing your browser cache and updating your browser will often does the trick. You can refer to this link for your reference.

If you are using Windows Internet Explorer, you can refer to this article below for your reference.

Hello Marco_Mi,

Thanks for your helpful, practical advice.  I had the same question as topdogtown.  But consider your opening words:

------------------

Hi topdogtown,

We understand your frustration regarding your blocked pictures in your emails. Let me answers your question one by one.

"Why has Outlook suddenly decided to block the pictures in my emails?"

Please try these troubleshooting steps to prevent pictures in your emails from being blocked.

----------------

Despite your promise, you never answered that first question!  Why did Outlook do it?  Presumably it's something to do with blocking pornography and suchlike.   When I first hit the problem, I clicked 'help' in Outlook and it took me to the Windows help facility.   How absurd is that?  They asked me if they could monitor my clicks and then fill in a survey, so I gave them a piece of my mind.  All in all, I share many of topdogtown's sentiments about the poor quality of Outlook.

All the best,

(removed PII)

Sydney, Australia

Hi John,

I understand that image in your emails are being blocked. Don’t worry. We’re here to check this for you.

For us to isolate possible causes, we need to ask further information about this:

• Are these happening to emails that you sent, or the ones you received?
• Do this happen to all of your emails?
• Could you please provide us the exact error message you are receiving?
• What browser are you using? Do you have the same error when you use a different browser?

We’re looking forward to your reply.

Thank you.

Hi Ronaldo,

Yes, images in my email were being blocked but your reply to topdogtown showed me how to fix it.  That's why I said "thank you for your helpful, practical advice".   Beyond that, I mentioned my problem with the help facility that I accessed from Outlook.  When I asked it to search for "outlook pictures" it searched in Windows rather than Outlook.  Totally unhelpful.  Fortunately this thread came to my rescue.

Best wishes,

John Hext